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The hospital further noted that it was was not involved in whatever giveaway Doyle was doing when she sent the racist messages and as of 20 July 2017 — more than two weeks after Doyle resigned — continues to receive angry messages demanding that she be fired.We have reached out to Carranza for comment, but have not received a response.Work with your customer to find a resolution that satisfies you both or else you will go right back to where your conversation began.However, keep in mind that you are running a business and do not overcompensate for the customer’s complaint.

By keeping calm and controlling your own anger, you may find that your customer will ease up a little too.However, as a professional customer service specialist, you should never argue back. If customers begin to abuse you verbally, let them know that you understand their frustration and that being rude will not solve their problem.Let the customer know that you are there to help, but you cannot do so until they calm down.As consistent with our mission, values and philosophy — we firmly believe that all people deserve our dignity and respect.We fully support an environment of equality throughout our organization.

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Try to make a joke to lighten the mood or share a story to show that you can relate.