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With early access to Messenger customer chat, Conversocial customers with already progressive customer care programs are now able to more broadly promote Messenger as a customer support channel.
Messenger customer chat supplements existing live chat and gives our customers a familiar and convenient way to contact us, while allowing Argos to further promote private messaging as a channel, reducing instances of public complaints while increasing customer satisfaction and convenience," says , Digital Product Owner of the Customer Management Centre at Argos.
"The increase in messaging volume is allowing us to address broader types of issues without hampering our ability to deliver good service.
Conversocial creates a clear path for engagement that combines best-in-class technology and world-class services.
Conversocial is a select member of the Twitter Official Partner Program, Official Instagram Partner, Facebook Marketing Partner and a Facebook Preferred Developer.
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